Hawi help centre
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Common fixes
- 01Why an agent did not runCheck that the agent and trigger are enabled, required connectors are connected, credit is available and approvals are not waiting.
- 02Connect or reconnect GmailOpen Integrations, select Gmail, review requested access and complete Google's authorization flow.
- 03Recover access to your HAWI accountUse the normal sign-in recovery flow; suspected compromise requires the security support queue.
- 04Failed payments, invoices and disputesUse Billing for invoice and payment state; create a billing ticket for a dispute or exception.
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Help by topic
The public catalogue is drawn from the same maintained knowledge base used by Hawi's in-product support tools.
Getting started
1Set up your workspace and first agent.
Agents
2Create, control and troubleshoot agents.
Integrations
2Connect and repair external services.
Billing & credits
2Plans, invoices, limits and balances.
Voice
1Voice agents, calls and safeguards.
Account & login
1Access, recovery and teams.
Security & privacy
2Security, privacy and data rights.
Developers & API
5Apps, OAuth, API and webhooks.
Marketplace
1Install and publish HAWI apps.
FAQs
How HAWI credits work
Before chargeable work starts, HAWI sets aside an estimate, then charges only what the work actually used. Your balance and prices on the Billing page are always the current figures. Asking HAWI Help a question does not use your agent credits. Voice has its own balance where the product shows one.
Agent approvals and spending controls
An agent cannot bypass workspace permissions, account approvals, spending limits, voice restrictions or the HAWI credit system. A connected app or developer tool also remains subordinate to those controls. If an action is waiting, an authorised person must use the normal HAWI approval flow.
How HAWI isolates support and customer data
HAWI Help never receives service credentials, provider secrets, OAuth tokens, passwords or arbitrary customer content. Account diagnostics are read-only, authorised server-side and sanitised before use. A workspace or account ID supplied by the browser is not trusted until HAWI proves the signed-in user's membership.
Install or remove a marketplace app
A HAWI app installation records the app version, customer account, workspace, installer and granted scopes. Users cannot grant more authority than their own role allows. Removing an app revokes its access and refresh tokens, stops webhooks and disables app-specific actions. New scopes are never added to an existing installation without fresh consent.
Service status
Need account-specific help?
Tickets, attachments, workspace diagnostics and case history are private. Hawi keeps them in the authenticated application rather than exposing them on this public host.