Agents
Why an agent did not run
Check that the agent and trigger are enabled, required connectors are connected, credit is available and approvals are not waiting.
Open the agent and check its current status, trigger, connector access and latest run. A run may be paused because the agent is disabled, no trigger matched, a connector was disconnected, the account lacked the required credit, an approval is waiting, the provider failed, or HAWI applied a safety or rate limit. Use the safe reference ID shown with the failure when contacting support.
- Audience
- customer
- Updated